OpenPrediction

30% of IBM back-office roles replaced over five years

“I could easily see 30% of that getting replaced by AI and automation over a five-year period.”

Arvind KrishnaCEO, IBMSaid · Source: fortune.com · Archived copy

Context: Bloomberg interview, quoted by Fortune. "That" = IBM's roughly 26,000 non-customer-facing roles.

How we judge it

By May 2028, ~30% (~7,800) of those IBM roles replaced by AI/automation, per IBM disclosures or credible reporting.

Resolution criteria are our interpretation of the claim, written before grading. Methodology

Said
Resolve by
Due in 570 days
Verdict
Open
Stated probability
None stated
Specificity
2 of 3 (dated, some interpretation)

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